In light of the recent COVID-19 guideline changes announced yesterday we would like to update you on the protocol modifications we plan to put into place immediately.
We are implementing the following changes to protect everyone in our offices.....both staff and patients:
1. Patients who have experienced fever, cough, respiratory problems or who have been in contact with anyone who has had those symptoms in the past two weeks will be required to reschedule their appointment to a later date.
2. Patients who come to the clinic(s) who appear ill with any of the above mentioned symptoms will be kindly asked to reschedule their appointment.
3. In order to reduce the amount of people in our clinics at one time, we will not allow anyone to accompany a patient to an exam or hardware dispensing unless it is one parent or guardian accompanying a minor. We will kindly ask others to wait in their vehicle.
4. We will provide curbside delivery of glasses or contact lenses. Once you have safely parked your vehicle outside the clinic, just give us a call and we'll gladly bring your glasses or contact lenses to you and process your payment (if applicable) while you comfortably wait in your vehicle.
5. If you are unable to come to the clinic(s) because of illness to pick up your glasses or contact lenses we will ship them to you at no charge.
6. If you have an eye issue that requires immediate attention, our doctors may be able to communicate with you via FaceTime or Skype rather than have you come to the clinic.
7. We will not enforce our late appointment cancellation fee for the time being. If you are unable to make it to your appointment because of illness or have safety concerns we will gladly reschedule your appointment. We recommend that all patients over age 65 adhere to CDC guidelines and stay home unless it is an absolute emergency.
With the uncertainty of the situation we are all facing, we feel it is important for us to remain open to lessen the burden on hospitals by treating those who have eye problems. We are optimistic that if we all do our part to adhere to the guidelines that have been set forth by the CDC we will be able to get through this more quickly and with less illness. Even though we may not be able to greet you with a handshake,
high five or fist bump there are still plenty of warm smiles, good natured laughs and simulated hugs (from at least six feet away) if you need them waiting at our offices. Be safe, be well and know that we care about you.
the Doctors and Staff